Last updated: 07/10/2026
Withdrawal from a distance purchase
Consumers have fourteen days starting the day after they or their designated third party other than the carrier receive the goods to notify withdrawal without giving a reason. For a single order delivered as separate goods, the period starts on receipt of the last item. If the last day is a Saturday, Sunday or public holiday or non-working day, it extends to the next working day. Failure to provide the required withdrawal information triggers the statutory extension.
Give notice to Etienne Martorell — EI, 255 Chemin des Esclayers, 05600, Eygliers, France, sales@micromarty.com, using the model form, any unambiguous declaration, or the “Withdraw from your contract here” function. The model form is optional. No return authorisation number is required to exercise this right.
Return address: Etienne Martorell — Micro Marty, 255 Chemin des Esclayers, 05600 Eygliers, France. Return the goods and accessories without undue delay and within fourteen days after notice. Direct return costs are your responsibility for withdrawal. Contact us if you need logistical help; waiting for a response is not a condition for your right.
You may inspect and test the product as necessary to establish its nature, characteristics and functioning. Excess use may result in a deduction only for justified diminished value if you were informed of your right; there is no flat restocking fee. Opening the packaging does not remove withdrawal rights. Protect the goods during transport; original packaging is recommended but not mandatory.
We refund payments received, including initial standard delivery charges, without fees and using the original payment method unless you expressly agree to a different free method. The extra cost of a more expensive delivery method you selected is not refunded. Refunds are due within fourteen days of notice; they may be withheld until receipt of the goods or evidence of dispatch, whichever occurs first, unless we offer to collect the goods ourselves. For partial returns, delivery charges are refunded to the extent legally due.
Withdraw from your contract here
This process is free and requires no account. You can review the declaration before confirming withdrawal. It does not trigger an automatic refund: we then arrange return and refund in accordance with your rights. You may still give notice by any other unambiguous means.
Model form to copy or print
To Etienne Martorell — EI, Micro Marty, 255 Chemin des Esclayers, 05600, Eygliers, France, sales@micromarty.com : Complete and return this form only if you wish to withdraw. I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): Goods: Order reference (if known): Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if notified on paper): Date: (*) Delete as appropriate.
Defects, mistakes or transport damage
Contact support@micromarty.com with your order reference and a description of the problem; photographs may help diagnosis but are not a general condition for exercising your rights. The seller arranges and bears necessary return costs under the conformity guarantee or for a delivery mistake attributable to the seller. Guarantees are separate from withdrawal. Do not treat an after-sales return as a return at your own expense. See the terms for full guarantee details.